All well and good should the enquirer be serious about becoming a customer.....
I have many enquiries a week which are requests for further information as to how product XYZ compares to something in my range. If you could suggest a foolproof way of conveying how something sounds in a particular environment then I'm all ears.
http://www.pinkfishmedia.net/forum/showthread.php?t=150266&page=2