HARBETH: Spare parts, ISO9001, ethics etc.

This thread discusses Harbeth's policy on spares and after care. Many companies have a business model where their products are relatively less expensive than ours and their spares parts division makes a significant contribution to their overall profitability.

We design and manufacture for the longest possible service life - typically 20 years but much, much longer is possible with care in the hands of a responsible user. It is, in our opinion, ethically and socially wrong to create consumer products that are dumped in land fill after just a few months or years.

Long service life is possible if the design uses traditional methods, screws rather than ...

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